Support when you need it
Whether it's a critical incident or a routine question, we're here to help. Use this page to understand our support process, get immediate guidance for urgent issues, or submit a support request.
Incident response guide
If you're experiencing a critical issue, follow these steps to ensure the fastest possible resolution.
Contain the issue
If safe to do so, take immediate steps to prevent the issue from spreading. This might include disconnecting affected systems from the network, stopping suspicious processes, or isolating compromised accounts. Don't attempt complex fixes—focus on containment.
Document what you observe
Note the time the issue started, what systems or users are affected, any error messages you see, and what actions were taken before the issue appeared. This information helps us diagnose and resolve the problem faster.
Contact us immediately
Call +15306846734 for urgent issues. Our support team is available 24/7 for critical incidents. Provide the documentation you gathered in step 2.
Preserve evidence
Don't restart systems, delete files, or clear logs unless absolutely necessary for containment. Preserving the state of affected systems helps us perform root cause analysis and prevent future incidents.
Before you submit a request
Gathering this information upfront helps us respond faster and more effectively.
- Identify the affected systems, users, or locations
- Note when the issue started and any patterns you've observed
- Document any error messages or unusual behavior
- List any recent changes to systems, configurations, or processes
- Identify the business impact (who is affected, what operations are disrupted)
- Have your contact information ready (phone and email)
Submit a support request
For non-urgent issues, submit a request and we'll respond according to your service level agreement.
Request Received
Your request has been recorded for follow-up. For urgent issues, call +15306846734.
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